KAR Sales | Service | Rentals consist a wide range of commercial and passenger vehicle, including sedan, wagon, hatchback, 7 seaters, Ute and 1 ton vans. You can rent a vehicle for an all-inclusive price from $20 + GST a day. The fleet is insured and accompanied by 24/7 roadside assistance.

We guarantee on pick up, vehicle will be in roadworthy condition, have full tank of fuel and well presented. We value your safety and will take necessary steps to ensure the vehicle meets high quality standards to ensure you trust in us.

Rental Terms & Conditions

Effective January 2014

  • Who do these terms and conditions apply to?
    1. They apply to the hirer of the vehicle, to anyone who drives the vehicle and to anyone who provides KAR Sales | Service | Rentals with a credit card authority in relation to a rental. When we refer to "you" we mean the hirer, anyone named as an additional driver and anyone who provides us with a credit card authority.
    2. When we refer to "we”, "us" "our" or "KAR Sales | Service | Rentals" we mean the company identified on the front page of the Rental Agreement.
  • What do I get from KAR Sales | Service | Rentals?
    1. You get a vehicle in the rental class you have booked (or a comparable vehicle if a vehicle in that class is unavailable) for the period of time stated on the front page of the rental agreement. That rental agreement, these terms and conditions, the Vehicle Details and Conditions Report referred to below and (where applicable) a credit card authority form and any other document given to you by KAR Sales | Service | Rentals at vehicle pick-up together comprise the Rental Agreement.
    2. You also get any equipment you have hired, for the period of time stated on the front page of the rental agreement.
  • What must I do before I drive away?
    1. Before you leave the location from which you have rented your vehicle, you should inspect the vehicle and make sure it is in the condition shown in the Vehicle Details and Conditions Report. You should report any differences immediately to the staff at the pick-up location. You should also make sure you have any equipment you have requested. If you have any queries, you should go back to the rental counter.
  • What are the Estimated Rental Charges?
    1. The rental charges that we know about when you collect your vehicle are set out on the front page of the Rental Agreement under the heading Estimated Rental Charges. The total charges that you will need to pay at the end of your rental may be different from the Estimated Rental Charges if, for example, circumstances change (see section 5 - "What charges might I incur in addition to the Estimated Rental Charges?”) or if you need to pay for any damage to the vehicle or any property (see section 9 - "When would I have to pay more than the Excess Fee?”). Once all charges are known, the Estimated Rental Charges become the Rental Charges.
    2. In addition to the daily rate, which is the rate we charge for each consecutive 24 hour period from the time you hire the vehicle, the Estimated Rental Charges may include any of the following:
      1. the cost of hiring any equipment such as child seats, or GPS (satellite navigation) units;
      2. prepaid fuel, if you elect to take this option;
      3. the cost of purchasing Excess Reduction;
      4. a credit card fee, if you pay with a credit card, which we call a Credit Card Fee;
      5. a fee to help offset our administration costs, which we call an Administration Fee;
      6. a daily surcharge for each authorised driver aged under 25, which we call a Young Driver Fee;
      7. a fee to cover any additional drivers, which we call an Additional Driver Fee;
      8. a fee to compensate KAR Sales | Service | Rentals for loss of rental income if you return the vehicle before the agreed time, which we call an Early Return Fee;
      9. goods and services tax (GST); and
      10. Any other charge or fee which we apply from time to time.
  • What charges might I incur in addition to the Estimated Rental Charges?
    1. You may have to pay for any of the following:
    2. An excess kilometres charge, which we may charge for each kilometre over the kilometre limit outlined on the front page of the Rental Agreement. We will use the vehicle's odometer to calculate the number of excess kilometres;
    3. fuel, which we will charge at a per litre rate that includes a labour and time cost, if you return the vehicle with less than a full tank (unless you have purchased prepaid fuel at the start of your rental);
    4. traffic and parking fines incurred during the period of your rental;
    5. toll road fees and fines incurred during the period of your rental;
    6. an administration fee in relation to traffic, parking and toll road fees and fines;
    7. the cost of repair to or replacement of the vehicle or any items supplied with it such as keys, tyre change equipment or E-Toll tags, or other property you damage, and any costs associated with repair or replacement of the vehicle, items or property, though the charge to you may be reduced if you purchase Excess Reduction from us (see section 8 - "How do I reduce my charges if the vehicle is damaged, lost or stolen or other property is damaged?”);
    8. a charge to cover the rental income that we reasonably consider we have lost if the damage to or loss of the vehicle means that KAR Sales | Service | Rentals loses the opportunity to hire it out to someone else;
    9. the cost of repair to or replacement of damaged or lost equipment, and any costs associated with repair or replacement;
    10. a charge for professional cleaning of the vehicle where the condition of the vehicle requires a special clean (e.g. as a result of food, drink and other stains and marks, animal fur, mud and dirt and smoke damage (including damage caused by tobacco products));
    11. towing costs if the vehicle needs to be towed from a remote or sparsely populated area;
    12. depending on whether or not you purchase Excess Reduction from us, and the level of the protection you select, fees we call the Excess Fee and Single Vehicle Accident Fee (see section 8 - "How do I reduce my charges if the vehicle is damaged, lost or stolen or other property is damaged?)" ;
    13. Additional Rental Charges if you do not return the vehicle on time. We will allow you a grace period of 3 hours and after that we will charge you as follows:
      1. If you are three hours or more late, we will charge you for an additional day (or days if relevant) at the daily rate specified in your Rental Agreement. In addition, we will charge you a further days, the cost of a further day's Excess Reduction (if you have purchased it) and any other daily surcharges for each additional day or part of an additional day by which you are late;
      2. In relation to any equipment you have hired, we will charge you for an additional day (or days if relevant) if you are three hours late or more.
    14. interest on Rental Charges and other costs not paid within 14 days of the date they are due at a rate equal to the standard business overdraft rate charged from time to time by the ANZ Bank; and
    15. Legal and other costs which we incur in recovering any Rental Charges and other costs you do not pay when we require you to do so.
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Privacy Policy Statement

This Privacy Policy statement is effective from 1 February 2014
Commitment to privacy and responsible use of information
The privacy of our customers, suppliers and contractors is of utmost importance to Jakman Pty Ltd t/as KAR Sales | Service | Rentals (ACN 165 660 944). This Privacy Statement sets out how we manage personal information across our business. It applies to KAR Sales | Service | Rentals. It also applies to your use of any KAR Sales | Service | Rentals website, your dealings with KAR Sales | Service | Rentals and any third party information which may be collected by us.
We may update our policies and this Privacy Statement from time to time. The most current version will always be located on our website and is also available by contacting (our Privacy Officer on 03 9569 8578 or info@k-a-r.com.au or at the address detailed below.
Types of personal information we collect
The types of personal information we collect will vary depending on your dealings with KAR Sales | Service | Rentals products, services and benefits we (or our agents, contractors and third parties) provide to you, or a request or inquiry you make in relation to such products, benefits and services.
This information may include any or all of the following:

  • name, address(es), telephone number(s) and other contact details;
  • electronic address(es);
  • date of birth;
  • gender;
  • vehicle details including registration, model and colour;
  • transaction details relating to your use of our products, services or member benefits;
  • Any preferences you tell us about.

We may collect sensitive information, such as the fact that you are disabled, to allow us to provide our services more effectively to you but only if you provide express consent at the time it is provided. Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page.

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